Bancho Authentication Error

This usually happens when there are networking issues between you and our servers. Try the following:

  • Make sure that you typed your password correctly. If you're unsure of what your password is, you can use the http://osu.ppy.sh/p/forgot page to recover access to your account.
  • If you are using any proxies or VPNs, disable them before attempting to connect again.
  • Hold Shift while starting osu! and change to the Stable (fallback) release stream.
  • If the error persists, change to the Cutting Edge release stream. Let osu! run for a few minutes, then contact support@ppy.sh and provide the network.log file that you can find in the Logs folder.

If all these fail, you might need to contact your ISP to inquire about these problems.