I've paid for a supporter tag, but still haven't got it!

Payments can take time to process, especially if you don't use Paypal, so be patient and wait 24 hours.

If you haven't used Paypal, contact xsolla support directly here and follow their instructions to resolve your issue. Supporter status is automatically given out as soon as we receive the funds - so the issue is on xsolla's end!

If you still haven't received your supporter tag after all this, please e-mail accounts@ppy.sh with the confirmation receipt to get further support.